Purchase Returns
You may return any purchase for any reason within 30 days of your purchase date. To receive a prompt refund, please contact us to receive a valid RGA (Return Goods Authorization) number (see instructions below).
Warranty Returns
Your Condor-USA.com purchase is warrantied against any defect or failure for a period of 1 year from the purchase date. Should you incur a defect or failure for any reason during this period, Condor USA will replace your product at no additional charge. To receive your replacement part, simply follow the procedure below for obtaining a valid RGA number.
To Receive an RGA Number
Contact us by email (info@condor-usa.com) or by phone (704-544-8847). Once all needed information is provided, we will email you the assigned RGA Number and a return packing slip.
CONDOR USA WILL NOT ACCEPT ANY RETURNED MATERIALS WITHOUT THE APPROPRIATE RGA NUMBER.
Upon receipt of the returned product we will process a refund (for a Purchase Return) to the credit card originally used to purchase the product for the original value of the product or we will send a replacement (for a Warranty Return). Unfortunately, shipping costs cannot be refunded.